Privacy Policy — Denludi Pool Diagnostics

1. Who We Are

This Privacy Policy applies to Denludi, a technical pool diagnostic service operating in the Province of Buenos Aires, Argentina. Our website is located at denludi.com. Our contact address is Salvador Curutchet 1716, B1712 Castelar, Provincia de Buenos Aires. You can reach us at info@denludi.com or +54 11 5353 9260.

We provide technical diagnostic services for community pools in residential buildings. This policy explains how we handle personal information collected through our website and in the course of providing our services.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us, or when it is collected automatically as part of normal website operation.

2.1 Information you provide directly

Your name and contact details (email address, phone number) when you submit our contact form
Your role (building administrator, consortium committee member, unit owner) when you select it in our contact form
Your building's address or neighbourhood, if you provide it
The content of messages you send us through the contact form

2.2 Information collected automatically

Standard server log data including IP address, browser type, operating system, referring URL, and pages visited
Cookie data as described in our Cookie Policy

3. How We Use Your Information

We use the personal information you provide for the following purposes:

To respond to your enquiry about our diagnostic service
To coordinate and schedule on-site diagnostic visits
To deliver diagnostic reports and related communications
To maintain records of our service interactions
To improve the content and functionality of our website

We do not use your personal information for automated decision-making, profiling, or marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under Argentine data protection law (Law 25,326 — Personal Data Protection Act), we process your personal information on the following bases:

Consent: When you submit our contact form and tick the privacy checkbox, you consent to us processing your information to respond to your enquiry.
Legitimate interest: We have a legitimate interest in maintaining basic website analytics to understand how our site is used and improve it accordingly.
Contractual necessity: When we are engaged to provide a diagnostic service, processing your contact and building information is necessary to fulfil that engagement.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

With certified laboratories that analyse water samples collected during diagnostic visits — only the information necessary to process the samples
With service providers who assist us in operating our website (such as hosting providers) — under contractual data protection obligations
When required by Argentine law or by order of a competent authority

6. Data Retention

We retain personal information collected through our contact form for a period of two years from the date of last contact, unless a longer retention period is required by law or by the nature of an ongoing service engagement. Server log data is retained for a maximum of twelve months. You may request deletion of your personal data at any time by contacting us at info@denludi.com.

7. Your Rights Under Argentine Law

Under Law 25,326, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right of rectification: You may request correction of inaccurate or incomplete personal data.
Right of deletion: You may request deletion of your personal data, subject to any legal obligations we have to retain it.
Right to object: You may object to certain types of processing of your personal data.

To exercise any of these rights, please contact us at info@denludi.com with a clear description of your request. We will respond within thirty days. You also have the right to lodge a complaint with the Agencia de Acceso a la Información Pública (AAIP), the Argentine data protection authority.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy or about how we handle your personal data, please contact us:

Email: info@denludi.com
Phone: +54 11 5353 9260
Address: Salvador Curutchet 1716, B1712 Castelar, Provincia de Buenos Aires, Argentina